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Technical Support

Why do I need to accept cookies?


Cookies are placed on your browser for your convenience, and the Submerge Camera eCommerce System is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order through the online store, the system recognizes who you are and automatically enters your information into certain site forms.



Are cookies a security risk?


No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our eCommerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.



How do I set up my browser to accept cookies?


If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.


If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable.


If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.


If you are experiencing technical difficulties and need further assistance, please contact Technical Support via e-mail at support@submergecamera.com or call us directly at 1.269.254.2716.